Customer perceptions when it comes to hotels and timeshare resorts

When customers recall quality of service, they sometimes do not compare one timeshare resort with another – they compare timeshare resorts with regular hotels. This comparison is rather common, because customers do make observations during their stay at hotels and timeshare resorts.

So are hotels and timeshare resorts two sides of the same coin? Do customers perceive and difference in the product, services offered, and the overall experience? While there always will be a comparison between regular hotels and timeshare resorts, it is important to understand that the two business models are different. It’s like comparing apples and oranges when you’re looking at a fruit bowl.

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http://www.airda.org/airda-newsdesk/airda-newsdesk-2016-feb.html