At the end of the day, every customer, every guest coming to your resort needs to experience that feeling of total comfort – a feeling of belonging. This alone can be a big challenge, because the hospitality industry has so many touch points in terms of service delivery – right from the moment a guest checks in, to the time he checks out.
When it comes to customer engagement these days, happy employees make happy customers. And happy customers come back for more. Timeshare in India is still at that early part of the curve in terms of product awareness and acceptance. So picking the right people for the right jobs is most important.
More on this story at the link below >
http://www.airda.org/airda-views-interviews/views_2016-feb-people-factor.html
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