
These days you can obtain customer feedback from various sources. Social media, word-of-mouth, and of course your own internal forms handed out to guests. But printed forms rarely provide accurate or critical feedback – even when it is necessary, or justified. That’s why online forums are popular, especially on travel portals that assist bookings – these forums provide potential customers a fair idea of what people are saying about the hotel or resort.
Some of the feedback featured here has been drawn from comments submitted to popular travel portals. We have left out resort names, because featuring names is not the object of this article. It’s about being constructive about feedback – and following through with corrective action, where necessary.
More on this story at the link below >
Q&A – March 2017
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