Spare a thought for people working so hard in customer service

This story of mine has to do with feedback, customer feedback at a hotel, resort, or maybe a home-stay location. (That little slip of paper where you have tick-boxes on service levels.) Some of these have smileys with different expressions – ranging from happy, to hopping mad.

And there are times when, out of sheer reflex action linked to a particular incident, we tend to award “minus” points to the resort, on ALL other counts. Though this is completely understandable, I would suggest that you take the broader, more considerate view.

 

B. S. Rathor
Advisor & Member – Executive Committee

More on this story at the link below >
Message of the Month – February 2019