Feeds:
Posts

Archive for the ‘Views & Interviews’ Category


Indranil Chakraborty has combined three qualities to pioneer business storytelling in India: a love for stories; the entrepreneurial bug; and two decades of experience in leading teams and driving change at top firms like Unilever, Tata Group and Mahindra & Mahindra.

His firm, StoryWorks, has helped organizations and leaders harness the power of stories to create and deliver impactful messages.

Since 2013, using the same approach outlined in Stories at Work, he has trained more than 2000 senior leaders in over thirty organizations, teaching them to be more effective in their communication. The firms he has worked with include Airtel, Accenture, Asian Paints, Barclays, Cognizant, GSK Pharma, HCL, ICICI Lombard, Infosys, PepsiCo, Philips, Roche, WNS and Unilever.

In this story we feature an extract from Indranil Chakraborty’s book – Stories at Work – where he talks about the new vision he had created along with his team for Mahindra Holidays. The vision was ‘to make every moment magical’ for members.

The expected behaviours were:
1. No room for ordinary (ordinary is not magical).
2. Experience is everything.
3. Make smiles.
4. Proud of our club.

Indranil also ran workshops designed to share Mahindra Holidays’s new vision and values with the company’s top 500 managers.

More on this story at the link below >
Q&A – September 2019

Read Full Post »

On the 30th of June, the world of vacation ownership lost one of its most passionate torch bearers. B.S. Rathor (fondly known as Anil) believed in timeshare as a product that could deliver genuine and long term benefits to customers who chose to become members of the organized section of the industry, represented by AIRDA and its members.

Keeping this in mind we thought we would feature a Q&A interview done with him in September 2010. (Especially since our Message of the Month too, is dedicated to tributes from professionals he has worked with in the industry.)

In this interview, he talks about timeshare from a vantage point – the product, the market and his own personal experiences of going on a holiday with the family on his personal membership.

Here is the interview taken from our archives. (click on link)

Read Full Post »

A.V. Ramachandran is an Independent Sourcing Consultant based in Bangalore, with business interests in Tirupur and Sri Lanka. He has over 20 years of experience in apparel buying and sourcing with a delivery focus that is largely on exports. Over the years, he has built strong associations with leading international companies and their brands, and is considered a reliable source-point in India for globally based importers – handling a range of finished products and in-process supply lines.

There are two reasons why we talk to Ramachandran this month. One, the fact that he is widely travelled – his line of work taking him to focus markets in Europe, Africa, Australia, Hong Kong, Singapore, Bangladesh and Sri Lanka. Two, he’s been on a timeshare vacation along with his extended family – almost every year, for the last ten years.

More on this story at the link below >
Q&A – June 2019

Read Full Post »

You have been in the hospitality industry for nearly four decades, how have things changed from a customer experience point of view? (Facility design, quality of service, cuisine, customer takeaways.)

The industry has undergone a sea change since the time I started. The competition is huge and almost all the best brands are available right here in India. I must say here that the Indian traveler is also more evolved and has a knack of finding and knowing what’s best.

The facility design of our hotels is sleek and increasingly international. Hotels are also finding ways to utilize their public spaces when they are vacant. Moving to cuisine, quality standards here keep improving – and since many of the guests have experienced authentic international cuisine, they expect the same in our hotels.

At the end of the day, “sending back a delighted customer” is the objective of all hoteliers. Hence training plays a very important role to ensure the objective is achieved, and hotels have a steady stream of repeat customers.

All these changes have ensured that you’re at the top of your game all the time. There is absolutely no room here, for complacency.

This is among the many “Views from the Top” being featured
on our website : http://www.airda.org

Read Full Post »


What are your feelings like when you’re heading back home, after a really nice vacation?

A good vacation rejuvenates me as nothing else does. No spa, no mall can come close to the feeling of absolute contentment I feel when I am away from the city and when I am one with nature. Of course, the moment I touch city limits after a good holiday, it’s a sinking feeling. The stress sets in immediately, and I know that until my next vacation I have to wake up to the sounds of incessant honking and traffic – rather than the melodious bird sounds and the pollution-free air that I miss so much. I call it the holiday hangover, and the only ‘fix’ that can help me get over it is another holiday. Most of the times, I cannot wait to simply pack my bags, load the camera, and leave.

 

Q&A: In conversation with Travel Blogger Shama Ahmed

More on this story at the link below >
Q&A – May 2019

Read Full Post »

The Musafir Stories (TMS) is hosted by Bangalore-based couple Saif Omar and Faiza Khan. Here are some sound bytes from our interview with the founders of TMS.

When we moved back to India, I was looking to consume local podcasts but the options were limited. That’s when we wondered about giving podcasting a shot – even though neither of us has any background in media/journalism, or even full-time travel for that matter.

We started TMS as a passion project primarily to make more people aware about India and what it has to offer through conversations with some very interesting people – conversations that are both informative and easy on the ear. As kids, most of us have grown up on the culture of listening to stories from grandparents and elders. We can fondly recall sharing first-hand experiences about travel and life in general, with classmates and friends. The culture of story-telling and listening is deep-wired in us.

To make things different, we try to cover various facets of travel, right from popular destinations, city guides, weekend itineraries, experiences that cover mountains, wildlife and beaches, to activities like trekking, adventure and road trips. We also have other features of interest on our platform for our Indian audiences – like volunteering, slow travel and offbeat travel.

More on this story at the link below >
Q&A – April 2019

 

Read Full Post »

Jayashree Bhat works as a Senior Manager, Data Management, at Syneos Health Limited. Currently single, she enjoys travelling and connecting with new people. On a vacation she particularly likes to understand and experience the culture, the customs and local flavors – yes, that combo can make things really special for her.

Jayashree has a Club Mahindra membership that she picked up in 2014, and over these five years she has criss-crossed the country on several vacations – some of them outside of the timeshare platform as well.

Along with her friends, Jayashree has been to some really exotic locations such as Ladakh, Saputara/Hatgad, Odisha, Tadoba-Pench, Egypt and Bandhavgadh. According to her, these vacations largely happened because her friends were doing all the planning and coordination – all she had to do was pack her bags and join the gang.

For the AIRDA content team, it was really interesting chatting with Jayashree, because here was someone who looked at travel as an interesting learning experience.

Talking to Jayashree Bhat of Mumbai
More on this story at the link below >
Q&A – March 2019

Read Full Post »

Older Posts »