Feeds:
Posts

Archive for the ‘Views & Interviews’ Category

Talk to us about the romance and magic often associated with the Taj – what makes it so special?
You need a little eloquence here to answer that question, and I quote William Shakespeare – “A wonder of wonders in the world, the Taj Mahal is a living edifice of human passion, which neither History dares to bury in its grave nor does Time dare to forget.”

When you’re right there, standing in front of it, the Taj is like a painting with a warm glow of passion, love and romance – intricately woven into the architectural highlights. I am also fascinated with the thought of how a monument of love can turn into one of the Wonders of the World.

The Taj Mahal is perhaps the biggest and most magnificent symbol of love – and the visual appeal here is just as romantic as the stories associated with it. Both the Taj and the Mehtaab Bagh nearby, are popular locations for wedding and advertising related photo-shoots – sometimes the backdrop can make all the difference to the story.

More on our interview with Vidushi Gupta at this link >
Q&A Interviews / June 2020

Read Full Post »


This is an interview with James George from Dubai, in our Q&A section.

How hard does it become to take a break for a vacation?
My brother Joel and I look forward to the great outdoors, together – because I live and work in Dubai and he is based in Bangalore. Oftentimes, life gets in the way and the time we do eventually spend when we meet is with other family members at home. When I came down this time, he had planned this trip so we could spend some quality time together and really unwind. Naturally we wanted the quality of our destination to be enhanced by the locale of our stay.

But, taking a break isn’t easy – you need to align calendars and make concrete plans that you can stay with. I am glad we were able to make this trip in the beginning of February – before more than half of the world’s population went into lockdown due to Covid19. Since the experience is recent, I have fond memories at our resort in Virajpet, of the Club Mahindra experience.

More on our interview with James George at this link >
Q&A Interviews / May 2020

Read Full Post »

In the last months of 2019, people looked at 2020 as the turnaround year for business and enterprise, building up to a year of strong consolidation. The anticipation was short-lived as Covid-19 literally took the world by storm. As we present this story, the world is no longer the same – but we always have tomorrow to look forward to. (We do.)

This month’s Q&A session reflects the thoughts, feelings and emotions of people who actually planned to go on vacation during March / April this year. With bookings made, all they needed to do was pack their bags.

However, these conversations also reflect an understanding of the current situation. People are overcoming their initial disappointment with responsible thinking.

More on this story at this link >
Q&A Interviews / April 2020

Read Full Post »

A swimming pool with a beautiful backdrop – at Sterling Wayanad

Ullas Abraham is a young hospitality professional based in Mangalore. He runs two transit guest houses in the city –a 64-room property and a smaller 12-room establishment. He also has hands-on experience in running a standalone restaurant – which means he knows what it takes to keep his guests happy, comfortable and satisfied.

Before he ventured into the world of hospitality, Ullas worked with Thomson Reuters as a content analyst, and says working within the rigid framework of the corporate world was not what he had in mind as a long term career path. More importantly, “hospitality” was something he always had a passion for – to be with guests, to anticipate their needs, and make them comfortable.

In this interview Ullas talks to us about his vacation at Sterling Resorts in Wayanad. He also talks about the one good reason he was forced to take a break from his hectic work schedule.

More on this story at this link >
Q&A Interview / March 2020

Read Full Post »

Every month, hundreds of personal items are left behind at hotels and resorts all over the country. A lot of these go unclaimed as they could be inexpensive items – and returning something small can sometimes be cumbersome, or impractical.

But if the item left behind is valuable or expensive, you can expect an anxious call from the guest – to check if the item has been found, and explore ways of having it picked up by someone.

For this month’s Q&A column, we spoke to five housekeeping supervisors at different locations, to hear their Lost & Found stories.

More on this story at the link below >

In conversation with Housekeeping Professionals
Q&A Session / February – 2020

Read Full Post »

Image Source: Pixabay on pexels.comOur Q&A section on the AIRDA website features interviews with professionals who are connected with travel, vacation marketing, and the timeshare industry in some way. In the past we have had conversations with people from different age groups – our oldest is 87 years old and still looking forward to her next holiday. Our youngest was 13 when we spoke to him three years ago – at 16, he’s considering rapid-river-rafting on his next holiday.

For our upcoming interviews we would like to feature people like you for instance. Especially if you have an observation to make, a story to share, or constructive feedback to offer. We’re also looking forward to conversations with bloggers, travel writers, travel photographers, and people who are passionate about travel – within the country and outside.

More on this story at this link >
Q&A Interview / October 2019

Read Full Post »


Indranil Chakraborty has combined three qualities to pioneer business storytelling in India: a love for stories; the entrepreneurial bug; and two decades of experience in leading teams and driving change at top firms like Unilever, Tata Group and Mahindra & Mahindra.

His firm, StoryWorks, has helped organizations and leaders harness the power of stories to create and deliver impactful messages.

Since 2013, using the same approach outlined in Stories at Work, he has trained more than 2000 senior leaders in over thirty organizations, teaching them to be more effective in their communication. The firms he has worked with include Airtel, Accenture, Asian Paints, Barclays, Cognizant, GSK Pharma, HCL, ICICI Lombard, Infosys, PepsiCo, Philips, Roche, WNS and Unilever.

In this story we feature an extract from Indranil Chakraborty’s book – Stories at Work – where he talks about the new vision he had created along with his team for Mahindra Holidays. The vision was ‘to make every moment magical’ for members.

The expected behaviours were:
1. No room for ordinary (ordinary is not magical).
2. Experience is everything.
3. Make smiles.
4. Proud of our club.

Indranil also ran workshops designed to share Mahindra Holidays’s new vision and values with the company’s top 500 managers.

More on this story at the link below >
Q&A – September 2019

Read Full Post »

On the 30th of June, the world of vacation ownership lost one of its most passionate torch bearers. B.S. Rathor (fondly known as Anil) believed in timeshare as a product that could deliver genuine and long term benefits to customers who chose to become members of the organized section of the industry, represented by AIRDA and its members.

Keeping this in mind we thought we would feature a Q&A interview done with him in September 2010. (Especially since our Message of the Month too, is dedicated to tributes from professionals he has worked with in the industry.)

In this interview, he talks about timeshare from a vantage point – the product, the market and his own personal experiences of going on a holiday with the family on his personal membership.

Here is the interview taken from our archives. (click on link)

Read Full Post »

A.V. Ramachandran is an Independent Sourcing Consultant based in Bangalore, with business interests in Tirupur and Sri Lanka. He has over 20 years of experience in apparel buying and sourcing with a delivery focus that is largely on exports. Over the years, he has built strong associations with leading international companies and their brands, and is considered a reliable source-point in India for globally based importers – handling a range of finished products and in-process supply lines.

There are two reasons why we talk to Ramachandran this month. One, the fact that he is widely travelled – his line of work taking him to focus markets in Europe, Africa, Australia, Hong Kong, Singapore, Bangladesh and Sri Lanka. Two, he’s been on a timeshare vacation along with his extended family – almost every year, for the last ten years.

More on this story at the link below >
Q&A – June 2019

Read Full Post »

You have been in the hospitality industry for nearly four decades, how have things changed from a customer experience point of view? (Facility design, quality of service, cuisine, customer takeaways.)

The industry has undergone a sea change since the time I started. The competition is huge and almost all the best brands are available right here in India. I must say here that the Indian traveler is also more evolved and has a knack of finding and knowing what’s best.

The facility design of our hotels is sleek and increasingly international. Hotels are also finding ways to utilize their public spaces when they are vacant. Moving to cuisine, quality standards here keep improving – and since many of the guests have experienced authentic international cuisine, they expect the same in our hotels.

At the end of the day, “sending back a delighted customer” is the objective of all hoteliers. Hence training plays a very important role to ensure the objective is achieved, and hotels have a steady stream of repeat customers.

All these changes have ensured that you’re at the top of your game all the time. There is absolutely no room here, for complacency.

This is among the many “Views from the Top” being featured
on our website : http://www.airda.org

Read Full Post »

Older Posts »