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You have been in the hospitality industry for nearly four decades, how have things changed from a customer experience point of view? (Facility design, quality of service, cuisine, customer takeaways.)

The industry has undergone a sea change since the time I started. The competition is huge and almost all the best brands are available right here in India. I must say here that the Indian traveler is also more evolved and has a knack of finding and knowing what’s best.

The facility design of our hotels is sleek and increasingly international. Hotels are also finding ways to utilize their public spaces when they are vacant. Moving to cuisine, quality standards here keep improving – and since many of the guests have experienced authentic international cuisine, they expect the same in our hotels.

At the end of the day, “sending back a delighted customer” is the objective of all hoteliers. Hence training plays a very important role to ensure the objective is achieved, and hotels have a steady stream of repeat customers.

All these changes have ensured that you’re at the top of your game all the time. There is absolutely no room here, for complacency.

This is among the many “Views from the Top” being featured
on our website : http://www.airda.org

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What are your feelings like when you’re heading back home, after a really nice vacation?

A good vacation rejuvenates me as nothing else does. No spa, no mall can come close to the feeling of absolute contentment I feel when I am away from the city and when I am one with nature. Of course, the moment I touch city limits after a good holiday, it’s a sinking feeling. The stress sets in immediately, and I know that until my next vacation I have to wake up to the sounds of incessant honking and traffic – rather than the melodious bird sounds and the pollution-free air that I miss so much. I call it the holiday hangover, and the only ‘fix’ that can help me get over it is another holiday. Most of the times, I cannot wait to simply pack my bags, load the camera, and leave.

 

Q&A: In conversation with Travel Blogger Shama Ahmed

More on this story at the link below >
Q&A – May 2019

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Jayashree Bhat works as a Senior Manager, Data Management, at Syneos Health Limited. Currently single, she enjoys travelling and connecting with new people. On a vacation she particularly likes to understand and experience the culture, the customs and local flavors – yes, that combo can make things really special for her.

Jayashree has a Club Mahindra membership that she picked up in 2014, and over these five years she has criss-crossed the country on several vacations – some of them outside of the timeshare platform as well.

Along with her friends, Jayashree has been to some really exotic locations such as Ladakh, Saputara/Hatgad, Odisha, Tadoba-Pench, Egypt and Bandhavgadh. According to her, these vacations largely happened because her friends were doing all the planning and coordination – all she had to do was pack her bags and join the gang.

For the AIRDA content team, it was really interesting chatting with Jayashree, because here was someone who looked at travel as an interesting learning experience.

Talking to Jayashree Bhat of Mumbai
More on this story at the link below >
Q&A – March 2019

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What I have learnt over the past few years is the need to give your family a nice vacation, at least once in the year. My job as a bank teller can be so monotonous and boring, that even a weekend break is welcome. Longer breaks are essential, because everybody needs time out to spend quality time with the family.

At the end of the day, you need to look beyond work and other daily routines, to get down to some serious planning. You also need some commitment to go along with that, to make things happen. So according to me, COMMITMENT is the key word.

Prabhakar Sivakumar, Bank Teller

Some more customer feedback & tips at the link below >
Q&A – January 2019

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Hooma & Sudeep are the founders of Travel Jaunts, a travel company based out of Bangalore. They are travellers, bloggers, photographers and tour organizers. This young couple loves to travel family-in-tow, at the slightest opportunity life provides, to create and build an exciting bank of memories. They have been traveling for the last 14 years – extensively within India, and to over 25 countries across the globe.

From a background perspective, both Hooma and Sudeep are management graduates. Hooma has worked in Banking & Insurance, and has managed an online art gallery before starting Travel Jaunts. Sudeep works with Dell as India Sales Director.

We talk to this young couple about their travel interests and the travel opportunities they offer through Travel Jaunts.

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Q&A – November 2018

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This month, our Q&A session features a very young couple – Hooma & Sudeep – founders of Travel Jaunts, a travel company based out of Bangalore. They are members of Club Mahindra and are very active users.

Hooma and Sudeep love to travel, family in tow, at the slightest opportunity life provides – they have been traveling for the last 14 years – extensively within India, and to over 25 countries across the globe.

According to me they are a very good example of today’s emerging young professionals who choose to follow their dreams while successfully managing individual career paths. Today’s young professional has a very healthy approach to work and the need to balance that with travel and recreation.

So, what makes this emerging generation different?

B. S. Rathor
Advisor & Member – Executive Committee

More on this story at the link below >
Message of the Month – November 2018

 

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