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#NationalTourismDay2020

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Here’s an update on “International Timeshare Appreciation Day”

2020 will mark the 8th celebration of this very special day that I created in an attempt to show all that is great about timeshare around the world.  I’ve been writing about timeshares for nearly 20 years and decided that the industry, the people within the industry and the owners themselves deserved a day to celebrate and share all the good news about timeshare.

There’s a dedicated Facebook page as well as a Twitter hashtag, #YES2TIMESHARE, to make it simple to share good stories with everyone. To date, we’ve had resorts, exchange companies and thousands of owners join in.

How can stakeholders work together to project a positive, brighter image?

I’ve learned in the 7 years that I’ve been promoting International Timeshare Appreciation Day to associations, exchange companies, resorts and members is that those who aren’t willing to come together and discuss both the wonderful aspects as well as the challenges facing timeshare ownership probably have something to hide. In this day and age of consumers looking for companies and industries that operate in their best interests and with transparency, it’s vital for those in the timeshare industry to embrace that. International Timeshare Appreciation Day is a platform for the positives that sometimes get overlooked. It’s a win/win for both sides.

Q&A: In conversation with Lisa Ann Schreier

More on this story at the link below >
Q&A Session on the AIRDA website
January – 2020

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Dr Sheelwant Patel has been an insurance man, a forester, an environmentalist, and a researcher. He has sold insurance for five years and been forester for thirty-three. Dr Patel has climbed hills, stalked killer elephants in jungles, and stayed over at many a haunted house in the Himalayas.

A docudrama he wrote has won him a national award for the best documentary. He lives in Mumbai with his wife and two amazing children with equally fulfilling professions. (One is an animator, and the other is a filmmaker.)

As Chief Conservator of Forests in Bengal, I was looking after the forests of northern West Bengal that are prime elephant habitats. This region contains five sanctuaries, three national parks, and has 14 elephant corridors that are notorious for being the terrain of the most intense human-elephant conflicts in South East Asia. I must add here that Jaldapara and Gorumara in the region are famous for rhinos.

We did organize safaris – in vehicles, in bullock carts, and on elephant back – but jungle treks being unsafe for tourists, we forbid them – especially as the visibility is no more than 10-15 meters in these dense evergreen forests.

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Message of the Month / December 2019

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In conversation with Jai Sreedhar, Joint Managing Director and CEO, Rosetta by Ferns – our newest member.

“Rosetta by Ferns is a boutique timeshare company that aims to operate and manage a growing chain of 5-star luxury resorts located in the most idyllic locations in South India.

We are here to re-define the timeshare market, because a luxury vacation is no longer an expenditure, but an experience of creating priceless memories. All this, without worrying about inflation – what’s more, at the end of the membership tenure we return your money back. (That’s a very important highlight.)

Our mission is to create a credible and yet affordable luxury-boutique lifestyle brand that delights guests every single time they visit our properties. We shall leverage our immense background knowledge and experience in creating premium gated communities and spaces, to consistently deliver experiences that enthrall.”

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Q&A Interview / November 2019

 

 

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Image Source: Public Domain Pictures on pexels.comThis article can be a useful frame of reference during the sales presentation that all new and prospective customers are invited to. This is where you get an opportunity to ask questions and seek assistance in choosing the right kind of vacation ownership package.

At the end of the presentation we advise you to ask the sales team to show you a very important document – the Sales Disclosure Document. This document helps you understand the roles and responsibilities of resort owners, and what you need to do to keep your membership valid during the contract period.

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Message of the Month / October 2019

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Indranil Chakraborty has combined three qualities to pioneer business storytelling in India: a love for stories; the entrepreneurial bug; and two decades of experience in leading teams and driving change at top firms like Unilever, Tata Group and Mahindra & Mahindra.

His firm, StoryWorks, has helped organizations and leaders harness the power of stories to create and deliver impactful messages.

Since 2013, using the same approach outlined in Stories at Work, he has trained more than 2000 senior leaders in over thirty organizations, teaching them to be more effective in their communication. The firms he has worked with include Airtel, Accenture, Asian Paints, Barclays, Cognizant, GSK Pharma, HCL, ICICI Lombard, Infosys, PepsiCo, Philips, Roche, WNS and Unilever.

In this story we feature an extract from Indranil Chakraborty’s book – Stories at Work – where he talks about the new vision he had created along with his team for Mahindra Holidays. The vision was ‘to make every moment magical’ for members.

The expected behaviours were:
1. No room for ordinary (ordinary is not magical).
2. Experience is everything.
3. Make smiles.
4. Proud of our club.

Indranil also ran workshops designed to share Mahindra Holidays’s new vision and values with the company’s top 500 managers.

More on this story at the link below >
Q&A – September 2019

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You have been in the hospitality industry for nearly four decades, how have things changed from a customer experience point of view? (Facility design, quality of service, cuisine, customer takeaways.)

The industry has undergone a sea change since the time I started. The competition is huge and almost all the best brands are available right here in India. I must say here that the Indian traveler is also more evolved and has a knack of finding and knowing what’s best.

The facility design of our hotels is sleek and increasingly international. Hotels are also finding ways to utilize their public spaces when they are vacant. Moving to cuisine, quality standards here keep improving – and since many of the guests have experienced authentic international cuisine, they expect the same in our hotels.

At the end of the day, “sending back a delighted customer” is the objective of all hoteliers. Hence training plays a very important role to ensure the objective is achieved, and hotels have a steady stream of repeat customers.

All these changes have ensured that you’re at the top of your game all the time. There is absolutely no room here, for complacency.

This is among the many “Views from the Top” being featured
on our website : http://www.airda.org

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