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(Text from the notes featured at this link.) While many know the health benefits of vacation, many still don’t take the steps necessary to reap the benefits. In this talk, Ian Cole discusses the scientific research behind vacations and provides a formula to increase the stress relief from your vacations.

This is an old video, but has the logic and depth to help you understand why taking that vacation is so important to work-life balance.

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How important is the management of customer relationships in the hospitality industry?

Managing customer relationships is a key responsibility in any organization – more so, in the hospitality industry. We need to anticipate every wish and desire that runs through the mind of a guest when he stays with us at the resort. But there’s more to it than that – we also need to keep in touch with our
customers when they are not staying with us.

The more information you have on customers, the better your interactions will be – especially when it comes to birthdays, anniversaries, and other information about the family. And we need to greet them without intruding into personal space or time.

If your IT department can help you with the dates/days of customer visits, this information could help you with conversations that are relevant and highly personalized. So when I reach out, customers are sometimes amazed at the personal touch with which our interactions are handled.

There’s more on this story at this link > World of Travel / August 2022

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One of the most reassuring things about the AIRDA community is that membership is voluntary. If resort owners can identify with our mission and purpose, they are free to join us. The core managing committee at AIRDA has senior, board-level representation from member resorts (by rotation) – what this means, is that the organization has the direct and active participation of its key members.

Here are some of the benefits of an AIRDA membership to resort owners.

  • Our prime objective is to support the interests of the timeshare industry in India and demonstrate by example the benefits of running timeshare in a way that is fair to both end-customers and resort owners.
  • By helping uphold ethical standards (we have a Code of Ethics document) we provide developers a guideline on fair practices.
  • By helping adopt the industry’s best practices, we encourage self-regulation and benchmarking in the interest of the end-consumer.

    There’s more on this story at this link > World of Airda / August 2022

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It now looks like a weak phase on the Covid front – though expert opinion cautions us about similar virus outbreaks being part of our lives (something we need to live with.) But right now, we can say happy days are here again – in terms of work, travel, vacations, and entertainment.

So we reached out to some young vacation seekers to check on their vacation plans. These are people who have played safe during the pandemic, and have been waiting for the right time to pack their bags.

This young demographic is useful to us – and extremely relevant, in terms of readiness to travel. This is the segment that is wired to take breaks – over long weekends, and sometimes on a longer annual vacation.

There’s more on this story at this link > World of Travel / July 2022

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The Ffort Holiday Klub in Kolkata is a member of the All India Resort Development Association (AIRDA). Located on the banks of the Ganges, the property is linked to a 200-year-old heritage. It’s a location we would recommend if you want to go back in time, in the luxury of a very contemporary setting.

The location on the banks of the Ganges, is where this story is set. An ideal luxury getaway that offers you sun-kissed greens set against panoramic views of the river.

The 100-acre integrated lifestyle destination gives you many choices for vacations, stayovers and events. Resorts & Spa Ganga Kutir, Anaya, The Ffort Raichak, The Ffort Suites, Anaya Spa By L’occitane. Country Homes Ganga Kutir Residency, Gardenia, Mallika Villas. Experiences Life at Raichak, Wine & Dine, Conferences & Wedding, Events & Promotions, Club Rio.

There’s more on this story at this link > World of Airda / July 2022

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New customers who have bought timeshare based on interactions at a timeshare presentation, may have been influenced by the art of the sales pitch. While presenters are good at their job, you (as a prospective customer) would need detailed information on the project, the benefits of membership, and all related payments.

The more you know the better it is, before you sign on the dotted line.

Having said that, resorts these days also recognize a customer’s need for time and space before making a decision. They also see the need to clear all doubts and answer all questions well before they close a session.

This feature update is part of a series for new and prospective customers. Our objective here is to give you broad guidelines on how to handle, or survive a presentation – and come out better informed.

There’s more on this story at this link > World of Airda / June 2022

All images used with purchased credits from http://www.123rf.com

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Pavankumar Ramanand Yadav
Chairman, Dream Leisure Club, Ahmedabad

Pavan Yadav is the Chairman of the Yash Group of Companies which is head-quartered in Ahmedabad. He is often described as a serial entrepreneur having set up many businesses over the last 20 years – primarily in the hospitality industry. He has personally driven the growth and success of the group and helped individual resorts work towards international service standards.

Under Pavan’s leadership, the group provides travel support services to more than 500 corporates and individuals covering multiple aspects of travel. Their log book currently displays 45 lakh hotel bookings, 10 lakh flight bookings, 5 lakh railway bookings, and 3,500 cruise bookings. (These are not just numbers – each transaction translating into happy and satisfied customers.)

One project that Pavan likes to talk about is a new group venture: Dream Leisure Club Private Limited. Based on the timeshare model, Dream Leisure Club addresses the leisure and luxury segment in the industry.

There’s more on this story at this link > World of Airda / March 2022

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Madhav Rathore is a senior travel industry professional with wide-ranging experience in the luxury segment. In a career spanning 22 years, he has worked with leading multinational companies and best-of-breed professionals. In travel industry circles he is seen as a strong spokesperson for India’s Inbound Travel (IC) segment – which includes local DMCs, industry associates and foreign tour operators.

Madhav Rathore – Senior Travel Consultant for the Luxury Segment

Having worked closely for more than two decades with Cox & Kings (in a client-facing role) Madhav has also acquired deep insights into culture, history, architecture, wildlife, photography, miniature paintings, textiles, and a political / historical canvas related to travel.

Madhav says his strength lies in his solutions-oriented and collaborative approach to meeting travel needs of discerning travelers – ultimately creating those ‘WOW’ moments for them. He says this has largely been possible because he understands the intricacies of inbound travel, MICE and private journeys in the VIP segment. He talks about an eye for the non-obvious – helping him steer towards core issues and quick solutions.

There’s more on this story at this link > World of Travel / March 2022

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Our interview with M.R. Dileep is related to his recently published book – Air Transport and Tourism: Interrelationship, Operations and Strategies. A comprehensive textbook covering all major aspects of air transport from operational and managerial perspectives, and exploring intricate touch points that exist between air transport and tourism industries.

The book centres around both dependencies and outcomes of a truly a symbiotic relationship between air transport and tourism – adding newer dimensions to the realm of their coexistence. It’s a relationship that has been evolving since the end of the Second World War and is anticipated to reach higher interface levels in the decades to come.

We can see a clear emphasis on current and future trends, and updates on issues such as sustainability and environmental challenges. Individual chapters cover airline-tourism relationships, destination-airport dependence, airline operations, strategic management & planning, airport operations, and air transport IT platforms – providing a practical viewpoint on these key aspects.

There’s more on this story at this link > World of Travel / February 2022

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Could you tell us about your interest in old temple sites? What draws you to these locations?

I am intrinsically drawn to these locations. They continue to tell a story about times that often get abbreviated in history books at school. You need to be there to view, experience and capture the magic instilled by early temple builders in these wonderful works of art and architecture.

During September last year, I was on my way to Kolkata from Jamshedpur when on an impulse I decided to make a detour – I always wanted to visit Pathra village in Midnapur district in West Bengal. In the previous year, I went as close by as Dantan, but was unable to visit Pathra.

This time, I just did not want to miss out on the opportunity, as I had read a lot about Yaseen Pathan, who has been responsible for restoring old terracotta temples in the area over the last 40 years.

There’s more on this story at this link > World of Airda / February 2022



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