Feeds:
Posts

You have been in the hospitality industry for nearly four decades, how have things changed from a customer experience point of view? 

The industry has undergone a sea change since the time I started. The competition is huge and almost all the best brands are available right here in India. I must say here that the Indian traveler is also more evolved and has a knack of finding and knowing what’s best.

The facility design of our hotels is sleek and increasingly international. Hotels are also finding ways to utilize their public spaces when they are vacant. Moving to cuisine, quality standards here keep improving – and since many of the guests have experienced authentic international cuisine, they expect the same in our hotels.

At the end of the day, “sending back a delighted customer” is the objective of all hoteliers. Hence training plays a very important role to ensure the objective is achieved, and hotels have a steady stream of repeat customers.

All these changes have ensured that you’re at the top of your game all the time. There is absolutely no room here, for complacency.

From an interview with Param Kannampilly – Chairman and Managing Director of Concept Hospitality. A true visionary, Param is a formidable environment champion, with over 35 years of active involvement in the hospitality industry. He has been associated with hotel groups such as the Taj Group of Hotels, Spencer International Hotels Ltd, Fariyas Group, Leela Hotels, Rahejas, and The Orchid Group of Hotels. 

More on this story at the link below >
Q&A – February 2019

Advertisements

Every moment, a Sterling moment
Many moments in life deserve a special space. Like the off-site conferences, reunions and definitely your ‘big’ day. Our spaces provide banqueting facilities of different capacities in picturesque locations, with customized itineraries. With us, moments become cherished memories.

I always wanted to start a group, where people could network and eventually interact on the same page, based on common interests. A sharing group like this is what the timeshare industry needs – helping professionals share opportunities, industry updates, and offer feedback on queries posted.

The internet gives you many ways of networking, but facebook is probably the most popular watering hole on the web. Facebook also offers excellent search functionality – there’s a very high chance that we will show up whenever people search for groups linked to timeshare. From my point of view, this group will do several things. One: It will attract people working in the timeshare industry. Two: It will provide a neutral platform for the exchange of information, ideas and opportunities. Three: It will encourage people to post updates on jobs and consultancy openings. Eventually a lot more will happen out here.

Here’s the Content Team at AIRDA, wishing Rajeev, many more members
and a lot of constructive information sharing on the Timeshare Professionals Group.

You can check it out here

One of the challenges of today’s world is to get the entire family on the same page of the calendar. We’re talking about wives, husbands and children who need to align and coordinate their free time – with a little give and take. It also means getting grandparents, uncles and aunts from different locations to wing their way to your holiday destination.

Every year we send out messages via our social media channels, reminding people that it’s a good time to plan your getaways for the year. Especially if they have a timeshare plan in place. “January” is a nice time for renewal, because the month brings in a newness that goes with making plans and resolutions. It also serves as a topical reminder for important things to do on your calendar.

So, here we are, once again, urging you to make time slots during the year for those well deserved breaks.

More on this story at the link below >
Message of the Month – January 2019

What I have learnt over the past few years is the need to give your family a nice vacation, at least once in the year. My job as a bank teller can be so monotonous and boring, that even a weekend break is welcome. Longer breaks are essential, because everybody needs time out to spend quality time with the family.

At the end of the day, you need to look beyond work and other daily routines, to get down to some serious planning. You also need some commitment to go along with that, to make things happen. So according to me, COMMITMENT is the key word.

Prabhakar Sivakumar, Bank Teller

Some more customer feedback & tips at the link below >
Q&A – January 2019

As an engineering consultant my work entails a fair bit of travel – both within the country and outside. On work, my travel schedule is invariably packed to the gills – not allowing time for any kind of detour. The only other option would be a planned photography excursion to a place I always wanted to visit – one example here is my week long trip to Kenya, to capture the annual migration of animals in the Maasai Mara.

Travel is about the path you will take that will ultimately define your journey – whether it’s going somewhere that is only two-hours away, or a destination halfway across the world. Travel is also about trying something new – especially if you can manage to escape from the predictable routines of everyday life. Traveling therefore gives you something different to experience, and can be like a breath of fresh air.

To me, travel also means spending the day in a new city and exploring all of its history, its museums and parks. It brings in the magic of spontaneous adventure and participation in activities that you normally would not have the time for.

More on this story at the link below >
Q&A – November 2018