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To find out more, we reached out to a group of professionals who are roughly between 30 and 40 years old – these are people who are active on the travel and vacation front. And as we mentioned in our previous interview, this demographic is useful to us – and relevant, in terms of vacation interests and feedback. (Where they go, what they do, and what they look for at a vacation resort.)

(Here’s one young professional we spoke to.) For us, a swimming pool comes first at a vacation resort. We’re not club members in the city that we live in, and do look forward to just hanging around in a pool setting. All resorts have pools these days, and many of them also have a junior pool which is extremely useful, according to me. The little ones can be reasonably safe out here.

I must add here that the pool needs to be safe to swim in when it comes to water quality. Some of them overdose on chlorine, which is not exactly desirable. We also look forward to clean changing rooms, shower heads that work, and a good supply of well-laundered towels and accessories.

What else? Resort pools these days don’t have a lifeguard at the pool location, and I wonder if this is too much to ask because it gives you some reassurance. Even if a guest in the pool can do a rescue job, you need someone from the assigned pool staff to know and administer first aid procedures.

There’s more on this story at this link > World of Airda / September 2022

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You can sit for hours, watching the Taj change its moods with every change of complexion in the skies. Interestingly, the vision of the Taj is framed differently from each window of the fort across the river Yamuna. And from what I have experienced, something magical happens when you come within sighting distance of the Taj. You see a landscape of greenery, with the river around leading you gently towards a point where the Taj rises majestically into the frame.

The magic starts even before you get there, with eager anticipation. As we are nearing it, crowds and long lines of visitors build up momentum. And when you enter the big gate, the monument stands majestically before you. The first glimpse of a demure, ivory-white dome set against the blue skies is a sight to behold. It beckons the visitor to go closer and closer, and get a view of the Taj in all its glory.

And when you get closer, you rub your eyes in disbelief and say to yourself: am I really in front of the Taj, or is this a dream?

There’s more on this story at this link > World of Travel / September 2022

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How important is the management of customer relationships in the hospitality industry?

Managing customer relationships is a key responsibility in any organization – more so, in the hospitality industry. We need to anticipate every wish and desire that runs through the mind of a guest when he stays with us at the resort. But there’s more to it than that – we also need to keep in touch with our
customers when they are not staying with us.

The more information you have on customers, the better your interactions will be – especially when it comes to birthdays, anniversaries, and other information about the family. And we need to greet them without intruding into personal space or time.

If your IT department can help you with the dates/days of customer visits, this information could help you with conversations that are relevant and highly personalized. So when I reach out, customers are sometimes amazed at the personal touch with which our interactions are handled.

There’s more on this story at this link > World of Travel / August 2022

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One of the most reassuring things about the AIRDA community is that membership is voluntary. If resort owners can identify with our mission and purpose, they are free to join us. The core managing committee at AIRDA has senior, board-level representation from member resorts (by rotation) – what this means, is that the organization has the direct and active participation of its key members.

Here are some of the benefits of an AIRDA membership to resort owners.

  • Our prime objective is to support the interests of the timeshare industry in India and demonstrate by example the benefits of running timeshare in a way that is fair to both end-customers and resort owners.
  • By helping uphold ethical standards (we have a Code of Ethics document) we provide developers a guideline on fair practices.
  • By helping adopt the industry’s best practices, we encourage self-regulation and benchmarking in the interest of the end-consumer.

    There’s more on this story at this link > World of Airda / August 2022

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It now looks like a weak phase on the Covid front – though expert opinion cautions us about similar virus outbreaks being part of our lives (something we need to live with.) But right now, we can say happy days are here again – in terms of work, travel, vacations, and entertainment.

So we reached out to some young vacation seekers to check on their vacation plans. These are people who have played safe during the pandemic, and have been waiting for the right time to pack their bags.

This young demographic is useful to us – and extremely relevant, in terms of readiness to travel. This is the segment that is wired to take breaks – over long weekends, and sometimes on a longer annual vacation.

There’s more on this story at this link > World of Travel / July 2022

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The Ffort Holiday Klub in Kolkata is a member of the All India Resort Development Association (AIRDA). Located on the banks of the Ganges, the property is linked to a 200-year-old heritage. It’s a location we would recommend if you want to go back in time, in the luxury of a very contemporary setting.

The location on the banks of the Ganges, is where this story is set. An ideal luxury getaway that offers you sun-kissed greens set against panoramic views of the river.

The 100-acre integrated lifestyle destination gives you many choices for vacations, stayovers and events. Resorts & Spa Ganga Kutir, Anaya, The Ffort Raichak, The Ffort Suites, Anaya Spa By L’occitane. Country Homes Ganga Kutir Residency, Gardenia, Mallika Villas. Experiences Life at Raichak, Wine & Dine, Conferences & Wedding, Events & Promotions, Club Rio.

There’s more on this story at this link > World of Airda / July 2022

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New customers who have bought timeshare based on interactions at a timeshare presentation, may have been influenced by the art of the sales pitch. While presenters are good at their job, you (as a prospective customer) would need detailed information on the project, the benefits of membership, and all related payments.

The more you know the better it is, before you sign on the dotted line.

Having said that, resorts these days also recognize a customer’s need for time and space before making a decision. They also see the need to clear all doubts and answer all questions well before they close a session.

This feature update is part of a series for new and prospective customers. Our objective here is to give you broad guidelines on how to handle, or survive a presentation – and come out better informed.

There’s more on this story at this link > World of Airda / June 2022

All images used with purchased credits from http://www.123rf.com

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One of the things we do at AIRDA is have regular conversations with travelers and vacation seekers – particularly during this post-Covid period. To review their readiness to travel, and assess comfort levels when it comes to actually going on a vacation.

And when we were putting this story together, one aspect came through as a regret or concern. “Before Covid, we were free to do anything we wanted to do, and we took this freedom for granted,” was the message that came across strongly to us.

In a way, that makes sense – maybe we did take things for granted. And this realization might help us take a closer look at things that we may have overlooked.

Here’s what one of them had to say.
I took my freedom to travel for granted. Freedom to travel sounds strange, when you actually have the freedom to travel – any time, any place and anybody you wish to travel with. But when the lockdowns kicked in, this freedom to travel was taken away from us. I then realized what it meant to lose that freedom. (Something that I had taken totally for granted.)

Strangely, during that period we did not even have the freedom to get out of home, move around in the city, or even go to office. And that’s when you know what a precious commodity “freedom” really is.

I now look at things like that with renewed respect and consideration. It’s only when something is taken away from you, do you actually feel the difference.

There’s more on this story at this link > World of Travel / April 2022

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Pavankumar Ramanand Yadav
Chairman, Dream Leisure Club, Ahmedabad

Pavan Yadav is the Chairman of the Yash Group of Companies which is head-quartered in Ahmedabad. He is often described as a serial entrepreneur having set up many businesses over the last 20 years – primarily in the hospitality industry. He has personally driven the growth and success of the group and helped individual resorts work towards international service standards.

Under Pavan’s leadership, the group provides travel support services to more than 500 corporates and individuals covering multiple aspects of travel. Their log book currently displays 45 lakh hotel bookings, 10 lakh flight bookings, 5 lakh railway bookings, and 3,500 cruise bookings. (These are not just numbers – each transaction translating into happy and satisfied customers.)

One project that Pavan likes to talk about is a new group venture: Dream Leisure Club Private Limited. Based on the timeshare model, Dream Leisure Club addresses the leisure and luxury segment in the industry.

There’s more on this story at this link > World of Airda / March 2022

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Madhav Rathore is a senior travel industry professional with wide-ranging experience in the luxury segment. In a career spanning 22 years, he has worked with leading multinational companies and best-of-breed professionals. In travel industry circles he is seen as a strong spokesperson for India’s Inbound Travel (IC) segment – which includes local DMCs, industry associates and foreign tour operators.

Madhav Rathore – Senior Travel Consultant for the Luxury Segment

Having worked closely for more than two decades with Cox & Kings (in a client-facing role) Madhav has also acquired deep insights into culture, history, architecture, wildlife, photography, miniature paintings, textiles, and a political / historical canvas related to travel.

Madhav says his strength lies in his solutions-oriented and collaborative approach to meeting travel needs of discerning travelers – ultimately creating those ‘WOW’ moments for them. He says this has largely been possible because he understands the intricacies of inbound travel, MICE and private journeys in the VIP segment. He talks about an eye for the non-obvious – helping him steer towards core issues and quick solutions.

There’s more on this story at this link > World of Travel / March 2022

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