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In 1997, a visionary group of resort developers and RCI inked a blueprint for an independent body – an association with a purpose and an agenda – keeping in mind the nascent profile of timeshare in the country and the constructive role that could be played by developers to grow the industry.

Importantly, to work hand-in-hand with both promoters and consumers in the industry. This was how the foundation was laid for the All India Resort Development Association (AIRDA).

Today we have 26 committed members under the AIRDA banner – who are united in the cause of promoting a body that believes in ethics, transparency, and fair value to the customer.

Our member committee represents a cross-section of players in the timeshare industry – small, medium, and large – some of them with one resort location and others with over 4000 resorts. And irrespective of the size of operations, each one of them stands united behind the core objectives of AIRDA.
An association that is re-defining the organized sector of timeshare in the country.

It’s your gateway to timeshare in India.

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In this interview, Suresh S. Patel talks about Neonz Club entering the world of 5-star hospitality and giving its members and customers a whole new experience. Suresh is the Chairman & Managing Director of Charotar Resort Private Limited.

Do tell us more about the 5-star classification for the resort.

In India, hotels are rated by The Hotel & Restaurant Approval & Classification Committee (HRACC), working under the Ministry of Tourism. Hotel ratings or classifications are systems that rank hotels based on a wide range of qualifying parameters. The objective behind star ratings is to give potential guests or customers a useful industry marker on the standard of facilities and service they can expect at the hotel or resort.

The 5-Star rating is one such milestone in our achievements. At NEONZ we have always given our projects the best in terms of investments, time, talent, and support – to reach new heights and cross new milestones. I am proud to say that we have a sense of pride in whatever we do.

There’s more on this story at this link > World of Airda / November 2022

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This month we’re starting a conversation on a topic that we’ve been trying to feature for a long, long time. It’s about being able to take your pets (largely dogs) along with you on vacation. And the moment you say “pets” and “vacations” in the same sentence, two things come to mind: (1) Is the resort pet friendly? (2) If it is not, can you find someone to look after your pets?

To find out more, we reached out to a group of professionals who are roughly between 30 and 40 years old – these are people who are active on the travel and vacation front. And as we have mentioned in our previous interviews, this demographic is useful to us – and relevant, in terms of vacation interests and feedback. (Where they go, what they do, and what they look for at a vacation resort.)

For this feature, we asked them about “pets and vacations” and here’s what some of them had to say.

Veena Bhaskaran – interior designer

We have a friendly dog, who loves a change of scene as often as we can manage that. Long drives, walks in the park, and vacations in country-home settings – these are some of the things he loves to be part of. But taking him to a resort at our timeshare location is not an option, because our home resort does not allow pets as part of the family. So that’s a NO even before we get there.

There’s more on this story at this link > World of Travel / November 2022

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Step One: Don’t look for cosmetics – look for a bag that survives. If you’re packing a carry-on, make sure it complies with your airline’s carry-on rules, because they are constantly changing the rules on baggage allowance, bag profile sizes, and permitted weights.

There is no ideal cabin bag. A soft duffel bag can be handy because it is squishy and can easily fit into the overhead locker, or stowed under a seat. Soft luggage is made of waterproof hard-wearing nylon material and comes with sturdy zippers and washable nylon lining. Pick a bag with smooth-rolling wheels that are noiseless. Hard-case luggage is available in several base-material options – polypropylene, high-density polyethylene, or lightweight polycarbonate. Newer flexi-rigid materials are also increasingly being used to make the bag lightweight, yet sturdy.

A good brand will give you a wide range of soft and hard luggage options, though I prefer soft luggage because it survives a soft landing better when tossed around during loading or unloading operations.

There’s more on this story at this link > World of Travel / October 2022

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You can sit for hours, watching the Taj change its moods with every change of complexion in the skies. Interestingly, the vision of the Taj is framed differently from each window of the fort across the river Yamuna. And from what I have experienced, something magical happens when you come within sighting distance of the Taj. You see a landscape of greenery, with the river around leading you gently towards a point where the Taj rises majestically into the frame.

The magic starts even before you get there, with eager anticipation. As we are nearing it, crowds and long lines of visitors build up momentum. And when you enter the big gate, the monument stands majestically before you. The first glimpse of a demure, ivory-white dome set against the blue skies is a sight to behold. It beckons the visitor to go closer and closer, and get a view of the Taj in all its glory.

And when you get closer, you rub your eyes in disbelief and say to yourself: am I really in front of the Taj, or is this a dream?

There’s more on this story at this link > World of Travel / September 2022

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How important is the management of customer relationships in the hospitality industry?

Managing customer relationships is a key responsibility in any organization – more so, in the hospitality industry. We need to anticipate every wish and desire that runs through the mind of a guest when he stays with us at the resort. But there’s more to it than that – we also need to keep in touch with our
customers when they are not staying with us.

The more information you have on customers, the better your interactions will be – especially when it comes to birthdays, anniversaries, and other information about the family. And we need to greet them without intruding into personal space or time.

If your IT department can help you with the dates/days of customer visits, this information could help you with conversations that are relevant and highly personalized. So when I reach out, customers are sometimes amazed at the personal touch with which our interactions are handled.

There’s more on this story at this link > World of Travel / August 2022

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One of the most reassuring things about the AIRDA community is that membership is voluntary. If resort owners can identify with our mission and purpose, they are free to join us. The core managing committee at AIRDA has senior, board-level representation from member resorts (by rotation) – what this means, is that the organization has the direct and active participation of its key members.

Here are some of the benefits of an AIRDA membership to resort owners.

  • Our prime objective is to support the interests of the timeshare industry in India and demonstrate by example the benefits of running timeshare in a way that is fair to both end-customers and resort owners.
  • By helping uphold ethical standards (we have a Code of Ethics document) we provide developers a guideline on fair practices.
  • By helping adopt the industry’s best practices, we encourage self-regulation and benchmarking in the interest of the end-consumer.

    There’s more on this story at this link > World of Airda / August 2022

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It now looks like a weak phase on the Covid front – though expert opinion cautions us about similar virus outbreaks being part of our lives (something we need to live with.) But right now, we can say happy days are here again – in terms of work, travel, vacations, and entertainment.

So we reached out to some young vacation seekers to check on their vacation plans. These are people who have played safe during the pandemic, and have been waiting for the right time to pack their bags.

This young demographic is useful to us – and extremely relevant, in terms of readiness to travel. This is the segment that is wired to take breaks – over long weekends, and sometimes on a longer annual vacation.

There’s more on this story at this link > World of Travel / July 2022

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New customers who have bought timeshare based on interactions at a timeshare presentation, may have been influenced by the art of the sales pitch. While presenters are good at their job, you (as a prospective customer) would need detailed information on the project, the benefits of membership, and all related payments.

The more you know the better it is, before you sign on the dotted line.

Having said that, resorts these days also recognize a customer’s need for time and space before making a decision. They also see the need to clear all doubts and answer all questions well before they close a session.

This feature update is part of a series for new and prospective customers. Our objective here is to give you broad guidelines on how to handle, or survive a presentation – and come out better informed.

There’s more on this story at this link > World of Airda / June 2022

All images used with purchased credits from http://www.123rf.com

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In this feature story we talk to Lalit Roy of Raj & Roy Agencies, about the benefits of a trade event for hospitality professionals. We also cover the recent event organized by Incredible Fairs and Media under their World Of Hospitality banner. The event was held in Bengaluru on June 8, 9, 10 – 2022, and has been described as South India’s most comprehensive B2B food, drink and hospitality expo.

(From Lalit’s responses in our interview) The highlights of the event as described by the organizers included a showcase experience for 200+ exhibitors, 8000+ HoReCa trade professionals, 200+ hosted buyers, and 600+ leading brands.  Event activities included knowledge seminars and special events, a competition for chefs, panel discussions, networking opportunities, and a focused pavilion for food, beverages and hospitality equipment.

The industry categories were wide and varied, though the core alignment was with the hospitality industry. From the promotional material shared by the organizers, I observed that there were 36 stall categories. Right from commercial kitchen & refrigeration equipment, chilling & freezing, coffee & beverages, to hospitality technology, communications and entertainment. The listing also includes furniture and furnishings, housekeeping, tableware, crockery, table accessories, and more.

There’s more on this story at this link on the AIRDA website > World of Hospitality / June 2022

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