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In 1997, a visionary group of resort developers and RCI inked a blueprint for an independent body – an association with a purpose and an agenda – keeping in mind the nascent profile of timeshare in the country and the constructive role that could be played by developers to grow the industry.

Importantly, to work hand-in-hand with both promoters and consumers in the industry. This was how the foundation was laid for the All India Resort Development Association (AIRDA).

Today we have 26 committed members under the AIRDA banner – who are united in the cause of promoting a body that believes in ethics, transparency, and fair value to the customer.

Our member committee represents a cross-section of players in the timeshare industry – small, medium, and large – some of them with one resort location and others with over 4000 resorts. And irrespective of the size of operations, each one of them stands united behind the core objectives of AIRDA.
An association that is re-defining the organized sector of timeshare in the country.

It’s your gateway to timeshare in India.

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In this interview, Suresh S. Patel talks about Neonz Club entering the world of 5-star hospitality and giving its members and customers a whole new experience. Suresh is the Chairman & Managing Director of Charotar Resort Private Limited.

Do tell us more about the 5-star classification for the resort.

In India, hotels are rated by The Hotel & Restaurant Approval & Classification Committee (HRACC), working under the Ministry of Tourism. Hotel ratings or classifications are systems that rank hotels based on a wide range of qualifying parameters. The objective behind star ratings is to give potential guests or customers a useful industry marker on the standard of facilities and service they can expect at the hotel or resort.

The 5-Star rating is one such milestone in our achievements. At NEONZ we have always given our projects the best in terms of investments, time, talent, and support – to reach new heights and cross new milestones. I am proud to say that we have a sense of pride in whatever we do.

There’s more on this story at this link > World of Airda / November 2022

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This month we’re starting a conversation on a topic that we’ve been trying to feature for a long, long time. It’s about being able to take your pets (largely dogs) along with you on vacation. And the moment you say “pets” and “vacations” in the same sentence, two things come to mind: (1) Is the resort pet friendly? (2) If it is not, can you find someone to look after your pets?

To find out more, we reached out to a group of professionals who are roughly between 30 and 40 years old – these are people who are active on the travel and vacation front. And as we have mentioned in our previous interviews, this demographic is useful to us – and relevant, in terms of vacation interests and feedback. (Where they go, what they do, and what they look for at a vacation resort.)

For this feature, we asked them about “pets and vacations” and here’s what some of them had to say.

Veena Bhaskaran – interior designer

We have a friendly dog, who loves a change of scene as often as we can manage that. Long drives, walks in the park, and vacations in country-home settings – these are some of the things he loves to be part of. But taking him to a resort at our timeshare location is not an option, because our home resort does not allow pets as part of the family. So that’s a NO even before we get there.

There’s more on this story at this link > World of Travel / November 2022

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Step One: Don’t look for cosmetics – look for a bag that survives. If you’re packing a carry-on, make sure it complies with your airline’s carry-on rules, because they are constantly changing the rules on baggage allowance, bag profile sizes, and permitted weights.

There is no ideal cabin bag. A soft duffel bag can be handy because it is squishy and can easily fit into the overhead locker, or stowed under a seat. Soft luggage is made of waterproof hard-wearing nylon material and comes with sturdy zippers and washable nylon lining. Pick a bag with smooth-rolling wheels that are noiseless. Hard-case luggage is available in several base-material options – polypropylene, high-density polyethylene, or lightweight polycarbonate. Newer flexi-rigid materials are also increasingly being used to make the bag lightweight, yet sturdy.

A good brand will give you a wide range of soft and hard luggage options, though I prefer soft luggage because it survives a soft landing better when tossed around during loading or unloading operations.

There’s more on this story at this link > World of Travel / October 2022

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To find out more, we reached out to a group of professionals who are roughly between 30 and 40 years old – these are people who are active on the travel and vacation front. And as we mentioned in our previous interview, this demographic is useful to us – and relevant, in terms of vacation interests and feedback. (Where they go, what they do, and what they look for at a vacation resort.)

(Here’s one young professional we spoke to.) For us, a swimming pool comes first at a vacation resort. We’re not club members in the city that we live in, and do look forward to just hanging around in a pool setting. All resorts have pools these days, and many of them also have a junior pool which is extremely useful, according to me. The little ones can be reasonably safe out here.

I must add here that the pool needs to be safe to swim in when it comes to water quality. Some of them overdose on chlorine, which is not exactly desirable. We also look forward to clean changing rooms, shower heads that work, and a good supply of well-laundered towels and accessories.

What else? Resort pools these days don’t have a lifeguard at the pool location, and I wonder if this is too much to ask because it gives you some reassurance. Even if a guest in the pool can do a rescue job, you need someone from the assigned pool staff to know and administer first aid procedures.

There’s more on this story at this link > World of Airda / September 2022

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How important is the management of customer relationships in the hospitality industry?

Managing customer relationships is a key responsibility in any organization – more so, in the hospitality industry. We need to anticipate every wish and desire that runs through the mind of a guest when he stays with us at the resort. But there’s more to it than that – we also need to keep in touch with our
customers when they are not staying with us.

The more information you have on customers, the better your interactions will be – especially when it comes to birthdays, anniversaries, and other information about the family. And we need to greet them without intruding into personal space or time.

If your IT department can help you with the dates/days of customer visits, this information could help you with conversations that are relevant and highly personalized. So when I reach out, customers are sometimes amazed at the personal touch with which our interactions are handled.

There’s more on this story at this link > World of Travel / August 2022

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The Ffort Holiday Klub in Kolkata is a member of the All India Resort Development Association (AIRDA). Located on the banks of the Ganges, the property is linked to a 200-year-old heritage. It’s a location we would recommend if you want to go back in time, in the luxury of a very contemporary setting.

The location on the banks of the Ganges, is where this story is set. An ideal luxury getaway that offers you sun-kissed greens set against panoramic views of the river.

The 100-acre integrated lifestyle destination gives you many choices for vacations, stayovers and events. Resorts & Spa Ganga Kutir, Anaya, The Ffort Raichak, The Ffort Suites, Anaya Spa By L’occitane. Country Homes Ganga Kutir Residency, Gardenia, Mallika Villas. Experiences Life at Raichak, Wine & Dine, Conferences & Wedding, Events & Promotions, Club Rio.

There’s more on this story at this link > World of Airda / July 2022

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New customers who have bought timeshare based on interactions at a timeshare presentation, may have been influenced by the art of the sales pitch. While presenters are good at their job, you (as a prospective customer) would need detailed information on the project, the benefits of membership, and all related payments.

The more you know the better it is, before you sign on the dotted line.

Having said that, resorts these days also recognize a customer’s need for time and space before making a decision. They also see the need to clear all doubts and answer all questions well before they close a session.

This feature update is part of a series for new and prospective customers. Our objective here is to give you broad guidelines on how to handle, or survive a presentation – and come out better informed.

There’s more on this story at this link > World of Airda / June 2022

All images used with purchased credits from http://www.123rf.com

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In this feature story we talk to Lalit Roy of Raj & Roy Agencies, about the benefits of a trade event for hospitality professionals. We also cover the recent event organized by Incredible Fairs and Media under their World Of Hospitality banner. The event was held in Bengaluru on June 8, 9, 10 – 2022, and has been described as South India’s most comprehensive B2B food, drink and hospitality expo.

(From Lalit’s responses in our interview) The highlights of the event as described by the organizers included a showcase experience for 200+ exhibitors, 8000+ HoReCa trade professionals, 200+ hosted buyers, and 600+ leading brands.  Event activities included knowledge seminars and special events, a competition for chefs, panel discussions, networking opportunities, and a focused pavilion for food, beverages and hospitality equipment.

The industry categories were wide and varied, though the core alignment was with the hospitality industry. From the promotional material shared by the organizers, I observed that there were 36 stall categories. Right from commercial kitchen & refrigeration equipment, chilling & freezing, coffee & beverages, to hospitality technology, communications and entertainment. The listing also includes furniture and furnishings, housekeeping, tableware, crockery, table accessories, and more.

There’s more on this story at this link on the AIRDA website > World of Hospitality / June 2022

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Pavankumar Ramanand Yadav
Chairman, Dream Leisure Club, Ahmedabad

Pavan Yadav is the Chairman of the Yash Group of Companies which is head-quartered in Ahmedabad. He is often described as a serial entrepreneur having set up many businesses over the last 20 years – primarily in the hospitality industry. He has personally driven the growth and success of the group and helped individual resorts work towards international service standards.

Under Pavan’s leadership, the group provides travel support services to more than 500 corporates and individuals covering multiple aspects of travel. Their log book currently displays 45 lakh hotel bookings, 10 lakh flight bookings, 5 lakh railway bookings, and 3,500 cruise bookings. (These are not just numbers – each transaction translating into happy and satisfied customers.)

One project that Pavan likes to talk about is a new group venture: Dream Leisure Club Private Limited. Based on the timeshare model, Dream Leisure Club addresses the leisure and luxury segment in the industry.

There’s more on this story at this link > World of Airda / March 2022

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